Job Opening

Job Title: Installer

Location: Pine Bluff Cable TV, Pine Bluff, AR

Department: Technical

Reports To: Plant Manager

JOB SUMMARY

This position is responsible for installing, reconnecting, disconnecting, changing services and maintaining service drops from the cable TV distribution system to the customer’s premise with outstanding customer service. The position also requires salesmanship skills of all services. He/she is supervised by the Plant Manager.

JOB DUTIES

1. Perform pre wire and post wire cable installations for commercial and residential premises.

2. Sell new service at the customers premise.

3. Successfully troubleshoot and repair installations and customer equipment problems.

4. Assist technicians in service outages as well as other system problems and special projects.

5. Answer customer’s questions about pricing, program contents and cable TV technology.

6. Maintain a professional appearance with self and vehicle while also reporting any emergencies back to the base so that proper authorities can be notified.

7. Carry out other special duties assigned by management.

8. Report any customer service and employee issues, problems, improprieties or recommendations to the System Manager in order to maintain the integrity and performance of the operation.

9. Other job assignments as required.

JOB SPECIFICATIONS :

Education : High School Diploma or GED

Experience : Customer Service

Knowledge:

Cable TV Principals and Technologies.

Knowledge of Pine Bluff Cable TV procedures, practices, and policies.

Selling Technique, Knowledge of Pricing, and Programming.

Expertise in problem solving at the customer’s premise and with customer equipment.

Expertise in all field installations, change of service, disconnects, underground burial, pre wires and other special projects.

Successfully complete all installer training in the field and classroom.

 Working Conditions :

Field Environment; requires hours are normal business hours, after business hours when “On Call” (Customers reporting problems over weekend and before 8:00am and after 5:00pm) and special request by management.

Work Environmentt:

The work environment characteristics described here are representative of that an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to high, precarious places, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.

Other :

Successful candidate must pass random drug screenings and have a good driving record throughout employment. The candidate must be willing to be contacted by pager and receive calls at home as necessary to conduct system related business.

PLEASE SEND RESUME TO:

Pine Bluff Cable TV

Attn: General Manager
P. O. Box 9008
Pine Bluff , AR 71611

 Or Fax Resume To (870) 536-0351

PINE BLUFF CABLE TV IS AN EQUAL OPPORTUNITY EMPLOYER.